Privacy Procedure

VenU2Go™ Cancellation Policy

General Cancellation Policy

VenU2Go™ is designed to help vendors and guests efficiently and conveniently complete bookings. Every booking is a vendor’s commitment to make a space available to a guest. When guests cancel bookings, the vendor’s ability to book that space during that time becomes increasingly difficult because other interested guests may have already made other plans. When vendors cancel bookings, guests’ events and plans can be severely impacted and may require intensive logistical support from VenU2Go™. Nonetheless, plans may change, requiring guests or vendors to cancel bookings on occasion.

This VenU2Go™ Cancellation Policy covers all cancellations and refunds on the platform. Both guests and vendors are subject to and must comply with this Cancellation Policy when cancelling a booking.

We reserve the right to amend this Cancellation Policy for any reason and at any time by posting an updated version to our website as provided in the VenU2Go™ Terms and Agreements. In the event of conflict between this Cancellation Policy and the VenU2Go™ Terms and Agreement, the VenU2Go™ Terms and Agreement controls. The only terms applicable to any cancellation are those then currently in effect when a cancellation is processed by VenU2Go™.

Please note, all bookings are subject to VenU2Go™’s Grace Period policy which provides a full refund for bookings cancelled within 72 hours from receipt of a booking confirmation but no later than 3 calendar days prior to the event start time. Cancellation must be submitted from the customer to VenU2Go™ regarding the venue via email to ensure the date and time are documented. VenU2Go™ shall have final say in any dispute between vendors and guests regarding the application of cancellation policies.

Grace Period Policy

If cancellations are made within 72 hours of the booking confirmation, the customer will receive a 100% refund of the price listed (minus the surcharge added to the price from the vendor's listing). Cancellations may be made by the customer up to 5 calendar days prior to the event booking. Any time between 3 calendar days after the booking and 5 calendar days prior to the event booking will result in a 75% refund minus the surcharge. Any cancellations made within 3 calendar days of the event booking will not be eligible for a refund. If the customer sends a cancellation email to VenU2Go™ and we review and agree to the cancellation reason, 75% of their refund can be issued.

Vendors are also required to follow cancellation guidelines. If a vendor cancels their space after purchase, customers will receive a 100% refund of their payment for the event. If a vendor has 3 cancellations within a 6-month period, they may be suspended from VenU2Go™ until further notice. This policy protects the VenU2Go™ brand and ensures quality customer service.

Rescheduled Bookings

When approved by VenU2Go™, a guest or vendor may have an opportunity to reschedule a booking. Any rescheduled bookings must be:

• For substantially the same duration as the original booking, according to the vendor’s approval;
• Confirmed prior to the original start time;
• Rescheduled for a time within 90 days of the original start time; and
• Only rescheduled once.

Rescheduled bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a booking within the conditions above will result in a cancellation of the booking, subject to the cancellation fees or fines identified in this policy, depending on the initiating party. Rescheduling by guests may result in additional VenU2Go™ service fees.

Additional Legal Protections

Customer No-Show Policy: If a customer pays for the venue and does not show up, the venue owner is not obligated to refund the payment. However, if the owner wishes to rebook the customer for another day, it is at their discretion.

Event Responsibility: VenU2Go™ is not responsible for ensuring the events at the owner’s location. If there are issues such as overlapping events or business operations during supposed private events, VenU2Go™ is only responsible for connecting the two parties but not for the event itself.

Communication of Issues: If there are any issues, the renter/customer will communicate directly with one another.

Insurance Requirement: Each venue will be required to have insurance or ownership with location for customers if there are any damages to the location. VenU2Go™ is not responsible for damages, losses, or anything related to the venues themselves. We are here to connect the venue to the customer.

Fraud Protection: Any fraud related to payments must be handled by the venue owner, who should contact the rightful law enforcement or other authorities to resolve the issue. VenU2Go™ does not deal with personal payments; we use a third party via Stripe. Stripe handles all personal information, and VenU2Go™ processes payments submitted by the customer and sends them to the venue owners.

Network or Server Issues: If the network or server goes down for VenU2Go™, we are not responsible for your business or any future payments that affect your overall or net worth. We provide extra services and additional income opportunities for your business.

Reimbursement Situations: If there are situations requiring reimbursement for an event, VenU2Go™ is not responsible for paying customers back. We will still receive the service fee payments from the transaction, and the remaining payment will be at the venue's discretion to refund or handle any legal actions.

Liability Waivers and Event Insurance

Liability Waivers: To protect against potential legal claims, VenU2Go™ requires vendors to have liability waivers in place. These waivers limit the responsibility for injuries or damages that might occur during the event.

Event Insurance: VenU2Go™ strongly recommends that vendors and guests obtain event insurance to cover any potential damages or liabilities that may arise during the event. This insurance should cover property damage, personal injury, and any other liabilities that could occur.

Dispute Resolution

Mediation and Arbitration: In the event of a dispute between a vendor and a guest, VenU2Go™ encourages both parties to first attempt to resolve the issue through direct communication. If the dispute cannot be resolved, VenU2Go™ may offer mediation services to help facilitate a resolution. If mediation is unsuccessful, the dispute may be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association.

Jurisdiction and Governing Law: These Terms of Service and any disputes arising out of or related to the use of the VenU2Go™ Platform shall be governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any legal actions or proceedings related to these Terms of Service shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.

VenU2Go™ Vendor Policy

Registration and Setup

For any new vendors, you must register as a vendor on the homepage. Once you enter your information, click on "Profile," then click on "Add Venue" to add your venue. You must have a Stripe account to proceed, so you have a choice between standard or express options, then click on "Activate." You will then set up your Stripe account to have the ability to get paid through VenU2Go™. All information will be stored under Stripe. To learn more about Stripe, visit www.stripe.com. Once you complete the payment setup, you will then add your venue, including pictures, address, amenities, and the days or hours you are available to rent to customers.

Booking Review and Responsibilities

Vendors are required to review all bookings from customers, including details such as the type of event, the number of people, whether alcohol will be present, and the age of attendees. Any additional information you may need should be requested from the customer before finalizing the booking. VenU2Go™ is only a platform for connecting vendors with customers to book your venue. You are responsible for all specifics related to the use of your venue. Any issues arising from the operation of your business are your responsibility. Each venue must have its own insurance to cover damages or missing items from the property.

Booking Management

If the vendor has set up time and days for booking, they are responsible for checking their emails and calendar to fulfill the bookings coming through VenU2Go™. If a vendor has 3 or more cancellations within a 6-month period, they may be subject to termination from VenU2Go™. We want to ensure all customers have the best experience using VenU2Go™’s platform.

Respect and Conduct

We require each vendor to be respectful to customers renting through VenU2Go™. If you have any problems with customers, please contact VenU2Go™ at [email protected]. If a customer is not respecting or following the guidelines of your venue or VenU2Go™, they will be removed and terminated from VenU2Go™ based on our review of the situation.

Cleaning Fee

As a vendor, you are responsible for adding cleaning fees to the total price of the booking. We recommend having yourself or a representative of your business present at the event when it opens and closes to ensure it is returned to the standard you expect.

Additional Legal Protections

Customer No-Show Policy: If a customer pays for the venue and does not show up, the venue owner is not obligated to refund the payment. However, if the owner wishes to rebook the customer for another day, it is at their discretion.

Event Responsibility: VenU2Go™ is not responsible for ensuring the events at the owner’s location. If there are issues such as overlapping events or business operations during supposed private events, VenU2Go™ is only responsible for connecting the two parties but not for the event itself.

Communication of Issues: If there are any issues, the renter/customer will communicate directly with one another.

Insurance Requirement: Each venue will be required to have insurance or ownership with location for customers if there are any damages to the location. VenU2Go™ is not responsible for damages, losses, or anything related to the venues themselves. We are here to connect the venue to the customer.

Fraud Protection: Any fraud related to payments must be handled by the venue owner, who should contact the rightful law enforcement or other authorities to resolve the issue. VenU2Go™ does not deal with personal payments; we use a third party via Stripe. Stripe handles all personal information, and VenU2Go™ processes payments submitted by the customer and sends them to the venue owners.

Network or Server Issues: If the network or server goes down for VenU2Go™, we are not responsible for your business or any future payments that affect your overall or net worth. We provide extra services and additional income opportunities for your business.

Reimbursement Situations: If there are situations requiring reimbursement for an event, VenU2Go™ is not responsible for paying customers back. We will still receive the service fee payments from the transaction, and the remaining payment will be at the venue's discretion to refund or handle any legal actions.

Liability Waivers and Event Insurance

Liability Waivers: To protect against potential legal claims, VenU2Go™ requires vendors to have liability waivers in place. These waivers limit the responsibility for injuries or damages that might occur during the event.

Event Insurance: VenU2Go™ strongly recommends that vendors and guests obtain event insurance to cover any potential damages or liabilities that may arise during the event. This insurance should cover property damage, personal injury, and any other liabilities that could occur.

Dispute Resolution

Mediation and Arbitration: In the event of a dispute between a vendor and a guest, VenU2Go™ encourages both parties to first attempt to resolve the issue through direct communication. If the dispute cannot be resolved, VenU2Go™ may offer mediation services to help facilitate a resolution. If mediation is unsuccessful, the dispute may be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association.

Jurisdiction and Governing Law: These Terms of Service and any disputes arising out of or related to the use of the VenU2Go™ Platform shall be governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any legal actions or proceedings related to these Terms of Service shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.

VenU2Go™ Booking Policy

Booking Process

1. Search and Select Venue:

• Use the search function on www.VenU2Go.com to find a venue that meets your needs. You can search by city, amenities, state, cost, and other criteria.
• Review the venue details, including pictures, address, amenities, availability, and pricing.

1. Create an Account:

• Register an account on VenU2Go™ if you haven't already. Provide accurate information during registration.

1. Request Booking:

• Select the desired date and time for your event.
• Provide details about the event, including the type of event, number of attendees, presence of alcohol, and any other relevant information.
• Submit the booking request to the vendor.

1. Vendor Review:

• The vendor will review the booking request and may ask for additional information if needed.
• Once the vendor approves the booking, you will receive a confirmation email.

1. Payment:

• Payments are processed through Stripe. You will need to provide payment information to complete the booking.
• VenU2Go™ charges a 7% service fee to customers and a 13% service fee to vendors.

Cancellation Policy

1. Grace Period:

• Cancellations made within 72 hours of booking confirmation will receive a 100% refund (minus the surcharge added to the price from the vendor's listing).
• Cancellations made up to 5 calendar days prior to the event will receive a 75% refund minus the surcharge.
• No refund for cancellations made within 3 calendar days of the event.

1. Vendor Cancellations:

• If a vendor cancels the booking, customers will receive a 100% refund of their payment for the event.
• Vendors with 3 or more cancellations within a 6-month period may be suspended from VenU2Go™.

Rescheduling Policy

1. Rescheduling Conditions:

• Rescheduling must be for substantially the same duration as the original booking.
• Must be confirmed prior to the original start time.
• Rescheduled for a time within 90 days of the original start time.
• Only rescheduled once.

1. Non-Refundable:

• Rescheduled bookings are non-refundable once confirmed.
• Additional VenU2Go™ service fees may apply for rescheduling.

Vendor Responsibilities

1. Review Bookings:

• Vendors must review all booking requests and ensure they have all necessary information about the event.
• Communicate with customers to clarify any details before finalizing the booking.

1. Insurance:

• Vendors must have insurance to cover damages or missing items from their property.

1. Respect and Conduct:

• Vendors must be respectful to customers renting through VenU2Go™.
• Report any issues with customers to VenU2Go™ at [email protected].

1. Cleaning Fee:

• Vendors are responsible for adding cleaning fees to the total price of the booking.
• Ensure the venue is returned to the standard expected.

Customer Responsibilities

1. Provide Accurate Information:

• Customers must provide accurate information about the event, including the type of event, number of attendees, and any special requirements.

1. Respect Venue Rules:

• Customers must respect the rules and guidelines set by the vendor and VenU2Go™.

1. Communication:

• Communicate directly with the vendor for any issues or additional information needed.

VenU2Go™ Social Event Policy

At VenU2Go™, we understand that many of our users set up bookings to host social events, and it is our goal to allow you to do so while ensuring the safety of all guests and avoiding any damage to vendor property. The Social Event Policy is a non-exhaustive list intended to give assurance to all our users and vendors that social events will be run in a safe, legal, and respectful manner.

This Social Event Policy is part of, and uses words and phrases defined in, the VenU2Go™ Terms and Agreements. In the event of any express conflict between the terms of the VenU2Go™ Services Agreement and this Social Event Policy, the terms of this Social Event Policy shall control. If you have any questions about the Social Event Policy or if you believe that a user has violated this Social Event Policy, please contact us.

You must agree to this Social Event Policy, as part of the VenU2Go™ Terms and Agreements, to use the platform and services. Please read them carefully and only use the platform or services if you agree to abide by them.

Violations of the Social Event Policy
We take violations of the Social Event Policy seriously and have a zero-tolerance policy with respect to violations. VenU2Go™ may take legal action against vendors or guests that attempt to circumvent this Social Event Policy. In the event of ongoing or serious violations, we reserve the right to take all necessary actions, including suspending or permanently terminating accounts, canceling bookings without refund to guests, assessing fines, and taking any other actions permitted or required by law, including cooperating with local authorities in enforcement and prosecution matters. We may also moderate, remove, or edit any content that violates this Social Event Policy or if we believe it adversely affects the integrity of VenU2Go™ or other users.

Social Events
This Social Events Policy applies to the use of any space for a planned social gathering, late-night celebration, or get-together, including, without limitation, any event where alcohol is sold, tickets are distributed, attendance is by open invitation, or where there is a charge for entry. Any such events shall be referred to herein as a “Social Event” and all vendors and guests must comply with and enforce this Social Event Policy for all Social Events. A non-exhaustive list of example gathering occasions that may be classified as Social Events (as determined solely by VenU2Go™) include audio recordings, dance classes, fitness classes, yoga classes, brunch, cooking classes, dinners, food events, tastings, cocktail parties, formal events, fundraisers, holiday parties, receptions, weddings, launch events, networking, pop-ups, birthday parties, ceremonies, marriage proposals, parties, reunions, art shows, fashion shows, listening parties, performances, rehearsals, baby showers, bridal showers, gender reveal parties, engagement celebrations, concerts, showcases, anniversaries, music release events, etc.

Compliance with Applicable Laws
Guests shall be responsible, at their sole cost and expense, for ensuring that their Social Event complies with all applicable laws, including zoning, municipal, and other laws in effect and applicable to the space. This includes:

1. Determining if any event permit is required and, if applicable, obtaining such permit prior to the Social Event.
2. Complying with applicable laws with respect to signage and advertising for the Social Event (all signage must be approved by the vendor at least 48 hours prior to the Social Event).
3. If food or alcohol are being served at your Social Event, ensuring that you comply with all applicable requirements pertaining thereto.

Booking a Space for a Social Event
If a guest plans to hold a Social Event at a space they book, they must disclose this in their booking request and provide the requested details relating to the activity being planned, including, without limitation, details on any alcohol being served or sold at the event. This allows VenU2Go™ and the vendor to familiarize themselves with the event concept, including confirming compliance with this Social Event Policy. VenU2Go™ maintains the right to review booking requests at any time to confirm compliance with this Social Event Policy. If VenU2Go™ identifies any potential non-compliance with this Social Event Policy, any risk, or requires more information to determine compliance, it shall have the right to request additional details from the guest and/or to suspend or cancel bookings.

Any proposed changes with respect to the previously disclosed details of a Social Event must be submitted through the platform for approval by the vendor at least 48 hours prior to the Social Event with notice to VenU2Go™ at [email protected].

Social Events at Residences
VenU2Go™ does not allow residential spaces, so therefore there are no social events at residential locations.

Social Events at Commercial Spaces
Social Events at commercial spaces (which include but are not limited to clubs and bars) shall adhere to the guidelines for hours promulgated by the vendor and in any event must comply with applicable law. All Social Events where alcohol is sold, tickets are distributed, attendance is by open invitation, or where there is a charge for entry must comply with applicable law and vendor requirements, including the acquisition by the guest of any required permits. All bookings must span the entire length of the Social Event and must include additional time needed for set-up and clean-up.

Decorations and Cosmetic Alterations
We understand that the right decor can be an integral part of a Social Event. Since the vendor will not provide decor unless noted in the booking or arranged through a vendor add-on, we encourage the guest to bring any decorations they may need for their Social Event or to secure rented equipment from an outside company. When booking a space for a Social Event, it is the guest’s obligation to independently determine whether the space is appropriate and can support the planned Social Event, and to plan and install any decorations needed for the Social Event. Any decorations used for a Social Event may not be affixed (including by means of tape, nails, staple guns, pushpins, or other potentially damaging fasteners) to any surface of the space and no physical alterations of the space (including painting, erecting permanent or semi-permanent alterations, or the installation of any fixtures) may be done without the express written consent of the vendor. To ensure safety and to guard against property damage and/or personal injury, decorations may not obstruct entrances and exits and must always allow for emergency egress. Decorations cannot cover emergency signs, fire lanes or exits, or be posted in elevators or stairwells and must be constructed of non-flammable materials.

Set Up, Garbage Disposal, and Building Damage and Cleaning Costs
Set Up and Clean Up - At the conclusion of the Social Event, the guest shall be responsible for removing all decorations, material, equipment, and debris, and for repairing any damage to the space arising out of the Social Event. Prior to the end of the time scheduled for the Social Event, the guest shall inspect the space to confirm their compliance with this Social Event Policy. Failure to do so may result in liability for alleged damage claims.

Garbage/Recycling/Organics Disposal - Garbage, recycling, and organic waste are to be placed inside the designated and appropriate garbage, recycling, and organic waste containers. Guests must ensure that the garbage is placed in plastic bags and securely tied before placing it in the trash bins, must break down any boxes and rinse out recyclable containers prior to placing them in recycling bins, and must ensure that any organic waste is separated as required by applicable law. If trash will not fit inside the designated containers, it shall be the guest’s responsibility to properly dispose of such excess trash. Any trash left behind that will not fit in the available containers may result in additional charges to the guest. No volatile or highly inflammable materials shall be deposited in the chutes, trash rooms, or trash containers. The guest must also follow additional garbage disposal requirements provided by the vendor.

Building Damage and Cleaning Costs - Within 72 hours after the end of a booking, the vendor shall notify VenU2Go™ if they find any damage to the space or if they have incurred (or will incur) additional clean-up costs as a result of a guest or attendees’ violation of these policies. This includes damage caused by attendees and vendors. Guests acknowledge that they shall be liable for any such costs, which costs shall be deemed an Additional Fee, as detailed in the VenU2Go™ Terms and Agreements.

Smoking and Drug Use
Guests must adhere to, and cause attendees to adhere to, all rules set forth by the vendor regarding smoking (including using e-cigarettes and vaping devices) and drug use. Guests acknowledge that they may be liable for fines and/or fees for damages as a result of any such violation, including fees or fines imposed by vendors, which costs shall be deemed an Additional Fee, as detailed in the VenU2Go™ Terms and Agreements. Unless the space is specifically designated for smoking activities (such as a hookah lounge), smoking is generally prohibited.

Alcohol Use
If alcohol is to be served at a Social Event, this must be disclosed in the booking request, and the guest requesting the booking must be 21 years of age or older for bookings made in the United States, or 19 years of age or older for bookings made in most provinces or territories in Canada. By submitting a booking request for a Social Event where alcohol is to be served, guests shall be deemed to have acknowledged, represented, and affirmed that they are of legal drinking age in the jurisdiction in which the Social Event takes place. Guests agree that the serving of alcohol follows the appropriate governmental liquor authority.

All alcohol served at a Social Event shall be for personal consumption and not for resale. Guests agree to take reasonable steps to enforce and comply with local, provincial, and federal laws and regulations governing the use of alcohol. Neither Guest nor any of their vendors shall provide alcohol to persons under the legal drinking age in the jurisdiction of the Social Event, and Guest shall confirm the legal age of consumption for all Attendees and follow the rules and regulations of local provincial authorities and guidelines. If local regulations require the serving of food or other non-alcoholic beverages at any event serving alcohol, Guests agree to fully comply with any such requirements.

In addition to the rules set forth in this Social Event Policy, Guest and Host acknowledge and agree to abide by all provisions of the VenU2Go™ Terms and Agreements relating to alcoholic beverages.

We reserve the right to fully report any violations of this Social Event Policy to the appropriate authorities for prosecution allowable by law. Each Guest and Host hereby agree to indemnify and/or reimburse VenU2Go™ for all costs, expenses (including legal fees) and damages we may suffer or incur as a result of any violation by you of this Social Event Policy.

ELECTRICAL AND ELECTRONIC EQUIPMENT USE
All electrical or electronic equipment of any kind or nature installed or used at a Space shall comply fully with all rules, regulations, requirements, or recommendations of the Host and the public authorities having jurisdiction over the Space. Guests shall be liable for any damage or injury caused by any electrical or electronic equipment installed or used by them.

SAFETY STANDARDS
Safety is of the utmost concern at any Social Event. As such, you shall always conduct your activities in a safe and careful manner, with full regard to public safety, and shall observe and abide by all applicable laws (including the Americans with Disabilities Act for Bookings in the United States, or provincial accessibility legislation for Bookings in Canada), ordinances, rules, regulations, and requests by duly authorized governmental agencies having jurisdiction over the Space. In case of fire, smoke, or suspected criminal activity involving imminent harm, you should immediately call 911 and thereafter also alert the Host and VenU2Go™.

LOST OR STOLEN PROPERTY
VenU2Go™ shall not be responsible for losses by Guest, Host, or any Attendees due to theft, damage to, or disappearance of equipment or other personal property, it being specifically acknowledged that such equipment and property is not under the care, custody, or control of VenU2Go™. The Host is under no obligation to provide any security measures for the Social Event, this being the Guest’s obligation. We recommend that Guests consider obtaining personal property insurance to protect against any damage to or loss of their personal items.