Privacy Procedure
VenU2Go Terms of Service
Contact: [email protected] | Revised October 23, 2026
Parties and roles
VenU2Go LLC operates the VenU2Go platform. These Terms use 'VenU2Go,' 'we,' 'us,' and 'our' to refer to
VenU2Go LLC. Space Owner or Host means the person or business authorized to provide the physical location.
Vendor or Entrepreneur means a person or business reserving space to sell or promote approved products or
services. Event Organizer means the person or business creating and managing an event. Booking Customer
means the purchaser of a reservation, including a Vendor or a customer booking a birthday party, meeting, or
other experience. Provider means the Host or Organizer identified as responsible for delivering the purchased
opportunity. A user may have multiple roles and must comply with the duties of each role.
For third-party bookings, VenU2Go provides the marketplace, booking administration, payment and refund
administration, and any other platform service expressly identified in the booking. The identified Host or Organizer
provides and manages the physical space or event opportunity. VenU2Go's onboarding calls, training, review
training, reminders, introductions, or other booking communications do not by themselves include on-site staffing,
security, supervision, or event management. If VenU2Go separately undertakes to produce or manage an event,
that role and its services must be expressly identified in writing; the relevant Organizer duties apply to services it
actually undertakes. A team member's separately contracted personal services are not automatically VenU2Go
services. No label eliminates responsibility arising from actual authority, conduct, control, or applicable law.
Eligibility and authority
Account holders must be at least 18 and legally able to contract. A person acting for a business or organization
represents that they have authority to bind it. Participants under 18 require responsible adult supervision and any
permissions required for the activity. Alcohol related activities require compliance with applicable age and
licensing rules. Hosts must have the property owner's, landlord's, franchise's, or other required permission to offer
the specific use; owning a business or uploading an LLC document does not establish that permission.
The booking agreement
A reservation is confirmed only when required approval, payment, and confirmation have occurred. A pending
request is not a confirmed booking. The confirmation must identify the Provider, offering type, location, dates, local
timezone, access hours, included area and amenities, restrictions, charges, cancellation terms, deposit, and
insurance requirements. A Vendor Corner or event table does not grant control of an entire location or an ongoing
tenancy. The legal character of a space arrangement remains subject to applicable law.
Lawful Host and Organizer rules displayed before purchase become part of the reservation. Later messages may
clarify logistics but may not impose material new costs, reduce purchased services, or remove refund rights
without the customer's express agreement. Necessary emergency safety instructions still apply; a resulting
inability to supply the booking is addressed under the applicable refund rules. Hosts may not retroactively replace
the platform cancellation schedule with an undisclosed house policy.
Order of precedence and updates
Mandatory law prevails. Subject to that law, applicable state addenda control, followed by Booking Policies for
offering-specific issues, Payments, Cancellations & Refunds for payment issues, Privacy & Verification for
verification and information handling, Deposits, Damage & Insurance for claims and insurance issues, Partners &
Brand Permissions for brand use, and these Terms for general issues. The Events Beyond Reasonable Control
section does not override refund rights in Payments, Cancellations & Refunds. Disclosed booking details and
house rules supplement these policies but cannot reduce platform minimum protections. Any negotiated exception
must identify the reservation and be documented through VenU2Go. A private side agreement does not bind
VenU2Go without its written acceptance. New prices and policies apply prospectively with appropriate notice and acceptance. A later update does not increase a confirmed reservation's fees or reduce its refund rights. Material amendments to an existing booking
require recorded agreement and any notice required by law.
Conduct and lawful activity
Users must provide accurate information, avoid fraud, harassment and unlawful discrimination, obey safety and
accessibility requirements, and respect property, privacy, and intellectual property. No unlawful goods, counterfeit
goods, misleading sales claims, unsafe conduct, blocked exits, or unauthorized recording is allowed. Required
permits, professional licenses, food approvals, music permissions, alcohol approvals, and occupancy limits must
be satisfied by the responsible party. Each party remains responsible for its own legal obligations; a contract
cannot transfer away a nondelegable duty.
Hosts must disclose known material hazards and provide the promised lawful access. Customers must disclose
their proposed activity and material changes. Users remain responsible, to the extent legally permitted, for
damage and misconduct caused by their personnel and invitees. Vendors separately handle their own customer
sales, taxes, warranties, product safety, and returns unless the listing expressly identifies a VenU2Go service
covering them.
Complaints and enforcement
Report access failures or material listing discrepancies promptly, preferably during the booking, through the order
support channel or [email protected], including the booking ID and available evidence. Seek emergency
assistance first where necessary. A request to report promptly does not eliminate mandatory legal rights or excuse
an inaccessible reporting system. VenU2Go may investigate, request relevant evidence, restrict listings, suspend
accounts, or cancel unsafe or unlawful activity. Enforcement and refund decisions will consider fault, services
delivered, evidence, and applicable law; suspension does not automatically forfeit every existing payment or
deposit.
VenU2Go provides a written explanation of a contested payment decision and an opportunity to submit additional
evidence within 10 calendar days. Internal review does not eliminate lawful court, regulatory, or card issuer rights.
No double recovery is permitted for the same loss; corresponding refunds and chargeback recoveries will be
reconciled.
Indemnification and Defense
To the extent permitted by applicable law, each user agrees to indemnify, defend, and hold harmless VenU2Go
LLC and its officers, employees, and authorized representatives against third-party claims, liabilities, damages,
judgments, and reasonable legal expenses to the extent caused by that user's negligence, willful misconduct,
material breach of these Terms, unlawful conduct, infringement, privacy violation, or material misrepresentation,
including conduct of people for whom the user is legally responsible. This includes qualifying claims arising from
the user's premises, event operations, products, services, unauthorized brand use, or failure to obtain required
permissions. This obligation does not shift losses caused by VenU2Go's own negligence or willful misconduct or
obligations that applicable law prohibits transferring.
Claim notice and defense procedure
An indemnified party must give reasonably prompt written notice of a third-party claim and relevant documents.
Delay reduces another party's obligations only to the extent it materially prejudices the defense. Users must
preserve evidence and provide reasonable cooperation. Defense counsel must be reasonably acceptable to
affected parties. A party may participate with separate counsel at its own expense unless applicable law or a
written agreement requires otherwise. No settlement may admit another party's fault, impose nonmonetary
obligations, or fail to provide an appropriate release without that party's written consent. This clause concerns
third-party claims; it does not make every user responsible for unrelated losses or replace insurance or direct
booking remedies.
Risk and limitations
Space use and events involve risks, including injury, property loss, interruption, and disappointing commercial
results. Users must evaluate suitability, observe safety rules, and obtain appropriate protection. No traffic, lead,
sales, revenue, or profitability outcome is promised unless expressly stated in a specific written undertaking. The
platform is not an insurer or a guarantee of another user's performance. To the extent permitted by law, VenU2Go
disclaims warranties of uninterrupted or error-free platform availability and fitness for a particular commercial
outcome. These qualifications do not eliminate expressly promised services, applicable statutory warranties, or
responsibility that cannot lawfully be excluded.
Events Beyond Reasonable Control
Performance may be delayed or excused only to the extent directly prevented by an event beyond the affected
party's reasonable control, including natural disaster, severe weather making performance unsafe, fire, mandatory
evacuation, government closure order, civil disturbance, or widespread interruption of essential utilities or
telecommunications. A third-party outage qualifies only to the extent it directly prevents performance despite
reasonable precautions and mitigation. The affected party must notify VenU2Go and impacted booking parties
promptly, explain the impact, provide reasonably available evidence, take reasonable mitigation steps, and
communicate material updates.
Limits of an excused interruption
Ordinary low attendance, disappointing sales, financial difficulty, a better booking opportunity, preventable
scheduling errors, or failure to obtain required permission do not alone qualify. An affected obligation is suspended
only while performance is prevented; unrelated obligations continue. If the booking cannot be delivered at the
scheduled time, apply the non-delivery and refund provisions in Payments, Cancellations & Refunds unless the
customer affirmatively accepts a specific alternative reservation. This clause does not automatically permit
retention of payment, excuse a refund already owed, or eliminate liability for a party's own actionable conduct.
Ordinary personal changes of plan remain subject to the cancellation schedule.
Incident Reporting and Required Notices
Hosts and Organizers must promptly notify VenU2Go and affected customers of incidents or changes materially
affecting access, safety, location, operating hours, or delivery of a confirmed booking. Customers must promptly
report material access problems, incidents, or damage and preserve relevant evidence. Send notices to
[email protected] or the available booking-support channel with the booking ID, known facts, impact, and
proposed next steps. In imminent danger, seek emergency assistance first. Notify the relevant insurer where
required. VenU2Go will communicate material known booking changes and payment delays through available
account contact details, subject to law. No party is required to disclose privileged information or information
prohibited by law.
Electronic communications and contact
Users must keep account contact information current and may receive operational notices through their account
and email. If a system failure prevents delivery, use another reasonably available contact method. A cancellation
deadline is measured when the permitted cancellation channel receives the request, not when support later
responds. Marketing consent is separate from necessary service communications. Notices to VenU2Go LLC may
be directed to [email protected]. This contact method does not replace legally prescribed service of legal
process or any disclosure required by applicable law.
Excluded losses and preserved rights
To the extent permitted by applicable law, VenU2Go will not be responsible for speculative lost sales or
anticipated profits, or indirect, incidental, special, or consequential losses arising from use of the platform or a third
party's service. This exclusion does not eliminate required refunds, release of a deposit, payment of undisputed
earnings, express obligations VenU2Go undertakes, or liability for fraud, gross negligence, willful misconduct, or
other liability that cannot lawfully be excluded. Nothing prevents a claim for a legally available remedy for
VenU2Go's own actionable conduct. These Terms do not impose a fixed monetary cap on direct liability.
Account restrictions and survival
VenU2Go may restrict a listing or account where reasonably needed to investigate suspected fraud, identity
deficiencies, unsafe activity, or a material policy breach. It will communicate the restriction and a review route
where lawful and practicable. Restriction does not automatically forfeit money or extinguish a valid claim.
Payment, refund, evidence, intellectual property, and claim-related obligations survive termination to the extent
needed to resolve existing transactions and disputes.
Content permissions and platform ownership
Users retain ownership of their listing content and grant VenU2Go a nonexclusive permission to host, display,
format, and distribute it as reasonably needed to operate and promote the submitted listing or approved
relationship. Users must have rights to the material submitted. This does not authorize public marketing use of
private identity documents, claim evidence, or customer personal information. Partner and VenU2Go logos remain
governed by Partners & Brand Permissions. Suspected misuse may be reported to [email protected].
Governing law and disputes
Georgia law governs these Terms to the extent permitted, without displacing mandatory federal law, applicable
consumer protections, or laws governing the location and activity. Before initiating an ordinary dispute with
VenU2Go, send a description of the dispute and requested remedy to [email protected] and allow 30 days for
a good-faith attempt at resolution. This does not require missing a legal deadline or prevent urgent relief, legally
required reporting, or exercise of card issuer rights. Subject to mandatory venue rules and any required
small-claims access, disputes with VenU2Go must be brought in courts of competent jurisdiction in Fulton County,
Georgia. These Terms do not require arbitration or impose a class-action waiver. If a provision is unenforceable, it
will be severed only to the extent lawful, with the remainder continuing in effect where legally permitted.
VenU2Go Booking Policies
Contact: [email protected] | Revised October 23, 2026
Classic Space Bookings
Scope and included services
Classic bookings reserve the specific area and period identified in the confirmation. The Host sets its Classic price,
availability, permitted activities, and disclosed house rules. Exclusive use exists only where expressly stated.
Access to other rooms, storage, kitchens, outdoor areas, equipment, employees, security, food, or parking is
included only as listed. Tables, chairs, Wi Fi, audiovisual equipment, and accessibility information must be
described accurately, including quantities and material limitations.
Setup and cleanup must fit within the purchased access period unless a separate period is expressly included. No
early entry, overtime, extra attendees, outside catering, decorations, or equipment use is authorized by silence.
Any additional fee or overtime rate must be disclosed before acceptance of the additional service. Hosts must
make the promised area reasonably ready and available and supply the stated contact and entry instructions.
House rules and planning
Customers must review the displayed Store Policies or House Rules and discuss material activity questions before
booking. Hosts must review disclosed plans before approval. Host rules may address catering, alcohol, smoking,
noise, security, capacity, pets, decorations, staffing, cleaning, and restricted areas, subject to law and Terms of
Service. A Host cannot describe a booking as private and later continue incompatible public business in the
purchased area without an agreed amendment or remedy.
Cancellation schedules, no-shows, and non-delivery refunds are in Payments, Cancellations & Refunds.
Safety deposits and insurance
The confirmation must state any deposit and insurance requirements before payment. Deposits, Damage &
Insurance controls evidence, deductions, and releases. An insurance referral does not change the Host's duties or
establish that a specific incident is covered.
Vendor Corners
What the customer purchases
A Vendor Corner is temporary access to a designated small part of an operating business for approved selling or
promotion during specified hours. The Host continues serving its own customers. The reservation does not include
the whole premises, control over customer activity, exclusive sales rights, a guaranteed number of conversations,
or a guaranteed sale. Category exclusivity exists only if expressly included.
The listing and confirmation must identify the selling area, dimensions where material, indoor or outdoor
placement, table and chair inclusion, electricity, signage, access times, customer approach restrictions, approved
product categories, and the number of other corners allowed. A materially inferior replacement area requires
customer agreement or an appropriate remedy. Normal shared business activity is expected.
Conversation with the Host
Before setup, the Vendor must review the Host's disclosed rules and coordinate arrival, placement, permitted
products, and how to approach customers. Material restrictions must be disclosed before purchase. The Host
must provide a reachable contact and reasonable instructions; it cannot avoid a confirmed reservation by ignoring
communications. Unresolved material suitability questions should be addressed before confirmation wherever
possible.
Customer interaction and sales conduct
Vendors may interact respectfully within the authorized area and approach rules. Do not interrupt checkout,
obstruct queues, interfere with an employee's sale, follow customers, repeatedly solicit after refusal, pressure
anyone, enter restricted areas, use excessive sound, or imply employment or endorsement by the Host. Collect
contact information only with appropriate permission. No access to the Host's customer list, payment records, or
private business information is included. Product sampling, demonstrations, photography, open flames, and food
preparation require express permission and applicable approvals.
A Host may direct a Vendor to stop a specific disruption. Where safe and reasonable, explain the issue and allow
correction. Immediate removal may be appropriate for serious safety concerns, harassment, illegality, or repeated
material violations. Refund consequences depend on documented responsibility and services provided, not the
Host's unexplained preference. Approved product categories may not be rejected on arrival without a legitimate
reason and review of remedies.
Traffic estimates and pricing
VenU2Go determines Vendor Corner pricing using its applicable pricing framework, which currently considers
manually entered estimates of hourly business traffic. A Host's freely chosen Classic rate does not establish the
Vendor Corner price. Inputs may later include third party measurements, historical activity, or other lawful data
sources; listings must identify the method actually used rather than imply independent measurement where none
occurred.
Traffic figures are estimates of potential business visitation, not promises of unique shoppers, qualified prospects,
access to every visitor, purchase intent, or sales. Actual activity may be higher or lower because of weather,
personal circumstances, seasonality, roadwork, business conditions, operating changes, or other factors. A traffic
based price purchases the disclosed selling opportunity and time, not a guaranteed customer count. Lower traffic,
fewer leads, or no sales alone does not create a refund when the booked opportunity was supplied as described.
Hosts and data providers must not knowingly submit false or misleading counts. VenU2Go may request an
explanation of the estimate, update prospective pricing, or remove unsupported claims. The estimate disclaimer
does not excuse fraud or material misrepresentation. Later pricing or data changes do not reprice a confirmed
reservation without consent. The applicable Vendor Corner rate is the rate disclosed and accepted at checkout.
Operating hours and interruption
General operating hours and future availability may change. Hosts must promptly update listings and notify
affected booked Vendors. A confirmed booking does not disappear merely because ordinary hours change. If the
Host closes, fails to admit the Vendor, or materially shortens the purchased selling period, VenU2Go will review a
full or proportionate refund of undelivered time and corresponding customer service fee. A replacement booking
requires the Vendor's express agreement. Low traffic while the business is open and the agreed space is usable is
different from non-delivery.
Vendor Corner cancellations received at least 24 hours before start qualify for a full refund of the refundable
subtotal and corresponding customer service fee; later cancellations and no-shows do not. Full calculations and
exceptions appear in Payments, Cancellations & Refunds.
Event Vendor Tables
Organizer and approval
Each event listing must identify its Organizer, location, date, access and selling times, table or booth size, included
equipment, category restrictions, insurance requirements, and whether application approval is required. A space
owner can also be the Organizer, but those roles must be identified. VenU2Go's role as Organizer must be
expressly stated when applicable. Submitting an application is not acceptance. The application page must state whether the payment method is
authorized or charged and give the approval deadline. A rejected application or one not approved by the disclosed
deadline receives release of the authorization or refund of collected booking charges. No unapproved applicant is
treated as a no show. Organizers may review category fit and lawful qualifications using disclosed,
nondiscriminatory criteria.
Delivery and vendor duties
After confirmation, Vendors must follow disclosed Organizer instructions for arrival, parking, check in, setup, table
placement, selling, breakdown, prohibited goods, conduct, and waste. Changes cannot materially diminish the
purchased opportunity without consent or a remedy. Organizers must secure permission to offer tables, arrange
required event permissions, communicate usable instructions, and deliver included services. Vendors obtain their
own required selling licenses, food permissions, and product coverage. Neither attendance, sales, media
exposure, nor category exclusivity is guaranteed unless expressly promised in writing.
Event-table cancellations, postponement, weather, and no-shows are governed by Payments, Cancellations &
Refunds. Safety notices and events beyond reasonable control also follow Terms of Service.
VenU2Go Payments, Cancellations & Refunds
Contact: [email protected] | Revised October 23, 2026
Fee basis and disclosure
Booking Subtotal means the agreed space, corner, or table price plus Host or Organizer add-ons and cleaning
charges, after discounts, excluding taxes, refundable security deposits, separately charged insurance premiums,
and separately disclosed third-party processor charges. The applicable subtotal, fee amounts, deposit, taxes, and
total must be disclosed before purchase. Insurance premiums are governed separately by the identified insurance
provider's terms.
VenU2Go charges the Provider 14 percent of the earned Booking Subtotal and charges the Booking Customer 8
percent of the Booking Subtotal. For event tables, the identified Organizer is the Provider and bears the 14 percent
fee unless a separately authorized written arrangement applies. These are platform fees, distinct from processor
charges. Each party sees its own fee and net or total amount before acceptance. No undisclosed duplicate
processing charge applies.
Stripe processing charges are separate from VenU2Go's 14 percent Provider fee and 8 percent Booking
Customer fee. Applicable Stripe charges are accounted for in the Provider's transaction settlement and reduce the
resulting payout where charged to that payout. They vary with transaction amount, payment method, account
pricing, location, and applicable processing services. The Provider's statement must itemize actual deductions. No
fixed Stripe rate is promised, and no additional processor charge may be silently added to a customer's confirmed
total. Any customer-paid processor charge must be lawful and expressly disclosed before purchase. VenU2Go's
platform percentages do not silently change because processor costs vary.
Illustration before taxes, deposits, and processor charges: a $100 Booking Subtotal costs the customer $108; the
Provider's amount before applicable Stripe deductions is $86; VenU2Go's platform fees total $22. Actual
applicable Stripe processing charges reduce the payout separately. No amount is deducted twice.
Collection and confirmation
Payments are processed through Stripe or another expressly disclosed authorized processor. Applicable
processor terms govern its services without eliminating VenU2Go's own duties. Providers authorize VenU2Go to
administer collection and applicable refunds for their platform bookings through the supported processing
arrangement. To the extent collected through that authorized arrangement, the customer's payment satisfies the
corresponding obligation to the Provider; the Provider may not demand duplicate payment because its payout is
delayed. Authorization, charge, refund initiation, transfer, and bank payout are distinct events.
Refund calculation
For voluntary customer cancellation, use the applicable offering-specific cancellation schedule below on the
refundable Booking Subtotal after separating unused cleaning and refundable extras. At a 100 percent tier or
qualifying Classic or event-table grace period, refund the corresponding 8 percent customer fee as well. At a 50
percent tier, refund 50 percent of the remaining refundable Booking Subtotal; the original customer service fee is
retained except amounts attributable to separately returned unused cleaning or fully refundable extras. At a zero
percent tier or no show, reservation charges and their customer service fee are retained. These allocations must
be displayed before purchase.
Before use, return cleaning charges for cleaning not performed, together with the related customer service fee.
Return refundable extras according to their pre disclosed terms and applicable law; separately identified food or
staffing commitments require an itemized cancellation schedule accepted before purchase. Taxes are
recalculated as required. Security deposits are governed separately and are not booking revenue. Third party
insurance cancellations are governed by the insurance contract and law; explain any separately retained premium
before purchase.
The Provider earns the retained service amount, less the 14 percent platform fee on that earned amount and other
lawfully disclosed deductions. For example, a $100 space only reservation cancelled in the 50 percent tier returns
$50 to the customer, retains the original $8 customer fee, and yields $43 to the Provider before authorized
processor charges. VenU2Go retains $7 Provider fee and $8 customer fee. Processor costs must be reconciled so
no party is charged twice.
Complete Provider cancellation or complete non delivery returns all booking charges collected by VenU2Go for
that service, including the customer fee and deposit, subject only to a separate substantiated claim unrelated to
cancellation and applicable law. Nonreturned processor fees are a Provider or VenU2Go expense under their
agreement; they must not reduce a promised full customer refund. Proportionate non delivery returns the
corresponding subtotal and customer fee. No charge for cancelled services may be hidden in a damage
deduction.
Refund administration and recovery
VenU2Go initiates approved refunds through the original payment route where available and lawful, provides
confirmation, and communicates material known delays. Bank posting time is outside VenU2Go's direct control.
Providers authorize lawful transfer reversal or offset against amounts otherwise owed to them for refunds,
substantiated claims, and transaction losses properly allocated to them. Any external account debit requires the
applicable payment authorization and processor support. Processor and dispute fees are allocated only where
permitted by applicable law and the processor's terms; a general recovery clause does not override a processor
restriction on passing fees through. Providers receive an itemized statement and may contest an allocation. No
double reimbursement is collected.
Cardholders retain lawful dispute rights. Users must cooperate with reasonable evidence requests and must not
misrepresent transactions. VenU2Go must meet processor deadlines and cannot avoid its processor obligations
by stating that fraud is solely a Host's problem. A successful internal claim does not guarantee the same outcome
in a bank or court proceeding.
Payout timing and holds
For completed bookings, VenU2Go targets initiating release of eligible, undisputed Provider earnings within 24 to
72 hours after the scheduled booking ends, subject to cleared funds, required verification, and processor
availability. This is an initiation target, not a guarantee of bank receipt. For a cancelled booking with retained
Provider earnings, the release target is within 72 hours after the originally scheduled booking end once refund
allocation is determined. Applicable processor settlement and payout schedules may extend these targets.
First payouts, weekends, bank holidays, verification deficiencies, payment settlement, suspected fraud,
chargebacks, reserves, legal restrictions, and active substantiated disputes may extend timing. VenU2Go will
communicate material known delays and provide status updates as reasonably available, except where prohibited.
Hold only amounts reasonably needed for the identified risk, review holds regularly, and release unrelated
undisputed funds when practicable. A paid deposit is not released as Provider earnings. Releasing earnings does
not eliminate later lawful refund or chargeback recovery.
Classic Space Booking Cancellations
Customer cancellation schedule
Cancellation is measured from receipt through the cancellation control, if enabled, or [email protected], not
from when support responds. Deadlines use the location's local timezone and elapsed hours before the confirmed
start. Day means 24 hours. Grace period takes precedence: cancellation within 24 hours of confirmation receives
a full refund if at least 72 hours remain before start when the cancellation is received.
Outside the grace period, cancellation received at least 168 hours before the scheduled start returns 100 percent
of the refundable booking subtotal; at least 72 but fewer than 168 hours returns 50 percent; fewer than 72 hours
returns zero. Payments, Cancellations & Refunds explains service fees, taxes, unused cleaning, add-ons, and
VenU2Go LLC | VenU2Go | [email protected] 2deposits. A voluntarily accepted reschedule does not create a new grace period or improve the original
cancellation entitlement automatically. The amendment must disclose the revised refund treatment before
acceptance; absent an express more generous agreement, use the earlier cancellation deadline of the original
and replacement bookings. Provider cancellation of a rescheduled booking remains subject to customer
protection.
No shows and delivery failures
A customer who does not attend a booking that was available as confirmed receives no refund of reservation
charges or customer service fees. Late arrival or early departure does not extend the reservation or create a
refund. A voluntary replacement date requires express Host and customer agreement and is not guaranteed. A
security deposit remains governed by actual permitted claims; no show alone does not forfeit it. Unperformed
cleaning and separately refundable extras are treated under Payments, Cancellations & Refunds.
If the Host cancels, denies promised access without customer fault, double-books the purchased area, or
materially misrepresents an essential feature, VenU2Go will review a full or proportionate refund for the
undelivered service, including corresponding customer service fees. For a complete delivery failure, all booking
charges collected by VenU2Go for that service are returned. The customer may instead voluntarily accept a
documented alternative reservation. Preparation costs do not eliminate refunds owed for non-delivery. Ordinary
customer changes of plans remain subject to the cancellation schedule, which recognizes the Host's reserved time
and lost booking opportunity.
Vendor Corner Cancellations
Cancellation and no-show schedule
A Vendor Corner cancellation received at least 24 hours before the confirmed start receives 100 percent of the
refundable booking subtotal and the corresponding customer service fee. A cancellation received fewer than 24
hours before start receives no reservation or customer service fee refund. No additional post-confirmation grace
period applies to Vendor Corners. No show, late arrival, early departure, or voluntary nonuse receives no
reservation refund where the opportunity was available. Cancellation deadlines use the business location's local
timezone. Deposits and unused extras follow Payments, Cancellations & Refunds and Deposits, Damage &
Insurance. Provider non-delivery and mandatory legal rights remain separate from voluntary cancellation.
Event Vendor Table Cancellations
Cancellation and no-show schedule
Grace period: cancellation within 24 hours of confirmation receives a full refund if at least 72 hours remain before
the event starts when cancellation is received. Otherwise, cancellation received at least 168 hours before start
returns 100 percent of the refundable booking subtotal; at least 72 but fewer than 168 hours returns 50 percent;
fewer than 72 hours returns zero. A more generous written Organizer exception may be honored through
VenU2Go. A stricter schedule is not effective unless offered as a separately approved platform option and
expressly accepted before purchase. Dates and deadlines use the event location's local timezone. Payments,
Cancellations & Refunds controls the calculation of service fees, taxes, unused cleaning, and extras.
A confirmed Vendor who does not attend an available event receives no reservation or customer service fee
refund. Neither a replacement date nor rescheduling is guaranteed. A deposit cannot be retained as an automatic
no-show penalty. A materially unavailable table or event is not a Vendor no show.
Cancellation postponement and weather
Organizers must promptly report cancellation, loss of location, unsafe conditions, or material changes to VenU2Go
and affected Vendors. If the opportunity is entirely cancelled or cannot lawfully and safely be delivered, the Vendor
receives a refund of all booking charges collected for it unless the Vendor affirmatively accepts a specific
replacement reservation. If the event is materially shortened, refund undelivered services proportionately unless a
greater remedy is required. A date change, materially different location, or substantial duration reduction is a
material change; minor safe placement adjustments within the promised specifications are not necessarily
material.
Ordinary weather or reduced attendance does not automatically cancel a safely available event. An applicable
safety order or actual inability to operate is reviewed as non-delivery or an excused interruption under Terms of
Service, not automatically as the Vendor's voluntary cancellation. A replacement date must be described and
affirmatively accepted by the Vendor. If no replacement is accepted, any refund owed remains due under these
policies. VenU2Go administers applicable refunds through the payment processor.
VenU2Go Deposits, Damage & Insurance
Contact: [email protected] | Revised October 23, 2026
Deposit disclosure and permitted claims
Before payment, disclose deposit amount, whether funds are charged or authorized, expected release procedure,
claim deadline, and permitted deductions. A deposit is not a cancellation penalty or insurance. Permitted
deductions are supported direct costs caused by the responsible customer's party, such as damage beyond
ordinary wear, missing items, or cleanup beyond the included standard. Do not deduct ordinary wear, preexisting
damage, unrelated operating losses, unsupported lost profits, or an unannounced fine. Approved overtime is
handled under its disclosed rate and cannot be charged twice.
Documentation and review
Both parties should document condition before use and after departure through the booking's evidence channel,
avoiding unnecessary images of people or sensitive documents. Hosts submit the booking ID, description, dated
evidence, requested amount, and receipts or reasonable estimates within 72 hours after booking end. Preserve
evidence of latent issues discovered later; late claims require an explanation and remain subject to law, without
automatically extending a held deposit indefinitely.
Give the customer notice and seven calendar days to respond, unless a shorter processor or legal deadline
requires prompt action with reasonable notice. VenU2Go reviews the evidence and issues a reasoned
determination, with the additional evidence review described in Terms of Service. Hold only the reasonably
disputed deposit amount and return the undisputed balance when practicable. No claim means initiate return or
release of a charged deposit within 24 hours after the 72 hour reporting window closes, subject to processor and
bank timing. An authorization may expire under card network rules on a different schedule; do not promise it will
last indefinitely.
Limits and payment rights
A deposit is not necessarily a cap on legally recoverable damage, but collecting more requires a lawful basis,
proper authorization, and available payment functionality. Customers may contest claims. Deduct insurance or
other recoveries for the same loss, account for deductibles and subrogation obligations, and avoid double
recovery. A platform determination is not an insurance claim decision or final court judgment.
Insurance responsibilities
Hosts must maintain insurance appropriate to their property, permitted commercial use, and activities. Vendors,
Organizers, and Booking Customers must obtain coverage required by applicable law and the booking's disclosed
insurance conditions. A user may select an insurance option made available through the platform or use an
independent properly authorized broker or insurer, provided the policy meets the disclosed requirements.
Requirements for policy type, limits, dates, insured parties, and endorsements must be communicated before the
affected booking is purchased. Ownership of a location does not substitute for insurance, and another participant's
policy must not be assumed to protect the user.
Coverage purchased through a virtual platform or an individual broker is governed by the actual insurer's policy,
exclusions, endorsements, deductibles, and claims process. VenU2Go's referral or certificate review does not bind
coverage, guarantee payment, or make it the insurer. Liability insurance and event cancellation insurance are
different products. A certificate of insurance does not itself amend the policy or replace a required additional
insured endorsement. Parties must notify the insurer as required and cooperate with legitimate claims.
Insurance options and referral providers may change for future bookings. The applicable provider, premium, and
insurance terms must be identified when an option is offered; no particular insurer or broker is promised by this
policy. A referral does not make VenU2Go the insurer, insurance agent, claims adjuster, or guarantor of coverage.
Any regulated insurance activity must be performed by an appropriately authorized professional. Nothing here
promises that VenU2Go's own insurance covers a Host, Vendor, Organizer, customer, booking, loss, or cyber
incident. Insurance questions and booking-related evidence may be directed to [email protected]; coverage
and claims decisions remain with the relevant insurer under the actual policy. Selecting a policy does not eliminate
any party's separate legal or contractual duties.
VenU2Go Privacy & Verification
Contact: [email protected] | Revised October 23, 2026
Identity requirements
VenU2Go may require identity verification from every account role before a booking, listing, approval, or payout.
Submit accurate, current information through the designated secure verification process. Required items and
deadlines must be stated at the relevant step. VenU2Go may decline, restrict, or suspend activity if identity cannot
reasonably be verified, documents appear altered, or material information is missing. A business representative
must also show authority to act where requested.
Whenever feasible, complete verification before taking a nonrefundable reservation payment. If verification is
requested later, communicate a reasonable deadline and the cancellation consequences. A pending verification
hold is not an automatic forfeiture of all money. Fraud, refusal, technical failure, accessibility issues, and Provider
non delivery require separate factual review and applicable refund treatment. Offer a support route for legitimate
verification failures where lawful and feasible.
Business verification and badge meaning
A Verified business badge means VenU2Go has reviewed the specific required documents for its verification
process at the relevant time. It is not a guarantee of safety, continuing insurance, ownership, landlord permission,
licensing, event quality, traffic, or commercial results. Identify what was actually checked; do not imply a criminal
background check or physical inspection unless one was performed. VenU2Go may request updated documents
and remove a badge when requirements are no longer met.
A business without a badge has not completed all required business verification. It may remain visible only if
current platform rules permit, with its status clearly disclosed. Such businesses are generally not eligible for
VenU2Go's verified business promotion program. Lack of a badge does not excuse fraud or eliminate mandatory
customer rights. Identity verification for a person and business verification for a listing are distinct statuses.
Information handling
Identity and verification information is used to establish account identity, assess authority to act for a business,
prevent fraud, and administer bookings, payments, and disputes. Information may be handled by VenU2Go and
the verification or payment provider used in the applicable process. Users receive applicable collection notices
and legally required choices or consents before verification. A booking does not authorize unrestricted sharing of
identity document copies with Hosts or Organizers. Only information reasonably necessary and lawfully disclosed
for the stated purpose may be shared. These identity safeguards supplement the full Privacy Notice applicable to
the platform.
VenU2Go restricts access to sensitive verification information to authorized personnel and service providers with a
legitimate need, applies appropriate safeguards, and retains information for justified operational, legal,
fraud-prevention, and dispute purposes. Identity documents must be submitted through the designated secure
process, not public listing images or ordinary marketing channels. Access, correction, or deletion requests may be
sent to [email protected]; applicable identity checks and lawful retention exceptions apply. Privacy notices
must accurately reflect actual cookies, analytics, communications, referrals, surveys, booking photos, service
providers, rights, and incident-response practices. This verification section is not a substitute for a complete and
accurate Privacy Notice.
VenU2Go Partners & Brand Permissions
Contact: [email protected] | Revised October 23, 2026
Authority and membership
A partner must designate a person authorized to approve its participation, event postings, membership
verification, and use of its name and marks. A membership document can support a membership claim; it does not
itself prove the organization has licensed its logo for marketplace advertising. VenU2Go must obtain written
permission from the trademark owner or an authorized licensor before displaying a partner logo unless counsel
has confirmed another lawful basis for the specific use.
Membership badges must accurately describe the relationship and must not imply a safety inspection, event
guarantee, sponsorship, or endorsement that has not been authorized. Members must promptly report expired,
suspended, or disputed membership. VenU2Go may remove or correct unsupported badges while verifying a
claim and must provide a correction channel for the organization.
Partner logo permission
Under a separately accepted written partner agreement, the rights holder may grant VenU2Go a nonexclusive,
limited, royalty-free permission to display approved logos and names on identified member listing thumbnails,
partner pages, event listings, and agreed promotional channels solely to describe the approved relationship. That
agreement identifies the approved artwork, placements, membership verification method, brand guidelines,
authorized technical service providers, approval contacts, duration, and termination procedure. No ownership
transfers; other use requires additional permission.
Upon expiration or withdrawal of permission, VenU2Go will stop new use promptly and remove online displays
under its control within 10 business days, or sooner where required by law or a substantiated rights complaint. Any
archival or already-distributed use must be addressed in the controlling agreement and permitted by law. Logo
placement must not suggest the partner reviewed or guaranteed a booking unless the partner expressly
authorized that representation.
Use of the VenU2Go brand
No Host, Vendor, Organizer, or partner may use VenU2Go's logo, create a co branded event, imply official
sponsorship, or modify its marks without prior written approval specifying the event, artwork, placement, channels,
and duration. A factual link identifying a booking on the platform does not grant broader brand rights. VenU2Go
may revoke permission for misuse, deception, or material breach, subject to any controlling written agreement.
Organization posting agreement
Before posting event opportunities, the partner must identify the legal Organizer, show authority to offer the
inventory, designate the payout recipient, accept applicable delivery and refund recovery obligations, and identify
any agreed promotion or table allotment commitments. A partner may not bind VenU2Go to sponsorship,
insurance, attendance, exclusivity, or funding without written authorization. Customer data may be used only for
the stated booking purpose unless separately authorized for marketing. Money flow and any authorized fee
exceptions must be expressly recorded.