VenU2Go Terms and Conditions

Last Updated: October 24, 2026
Company: VenU2Go LLC

These Terms and Conditions govern access to and use of VenU2Go.com and the services provided through the VenU2Go platform. “VenU2Go,” “we,” “us,” and “our” refer to VenU2Go LLC.

By accepting these Terms during registration, listing publication, or checkout, you agree to comply with them and the applicable policies presented to you. If you do not agree, do not complete the transaction or use services requiring acceptance.

These Terms apply prospectively upon publication and acceptance. Existing reservations remain subject to the terms accepted when booked, unless the parties lawfully agree to an amendment.

Table of Contents

1. Our Mission and Platform
2. Definitions and User Roles
3. Eligibility, Registration, and Account Security
4. Identity and Business Verification
5. Listings, House Rules, and Booking Confirmation
6. Classic Space Bookings
7. Vendor Corners
8. Event Vendor Tables
9. Payments, Fees, and Payouts
10. Cancellations, Refunds, Rescheduling, and No-Shows
11. Security Deposits and Damage Claims
12. Insurance
13. Responsibilities, Conduct, and Assumption of Risk
14. Events Beyond Reasonable Control
15. Incident Reporting and Communications
16. Intellectual Property and Brand Permissions
17. Copyright and Trademark Complaints
18. Indemnification and Defense
19. Disclaimers and Limitations of Liability
20. Account Restrictions and Termination
21. Privacy and Personal Information
22. Governing Law and Disputes
23. Policy Updates and General Terms
24. Contact Information

1. Our Mission and Platform

VenU2Go helps brick-and-mortar businesses create additional income opportunities from their available space while helping entrepreneurs access places to sell, promote, connect with potential customers, and host experiences.

The platform supports three primary opportunities:

• Classic Space Bookings: Reservations for specified business spaces for approved activities.
• Vendor Corners: Reservations for a designated portion of an operating business for approved selling or promotion.
• Event Vendor Tables: Reservations for vendor opportunities at events managed by identified Organizers.

VenU2Go provides marketplace services, booking administration, communications, and payment and refund administration through supported payment providers.

For third-party bookings, the identified Host or Organizer supplies and manages the physical space or event opportunity. VenU2Go does not automatically provide event planning, staffing, security, supervision, or on-site management.

Onboarding calls, review training, reminders, introductions, and booking assistance do not by themselves make VenU2Go the event Organizer or on-site operator.

If VenU2Go expressly undertakes to organize or manage an event, its role and services must be identified in writing. Responsibility depends on the services actually undertaken, actual conduct and control, and applicable law.

A team member’s separately contracted personal services are not automatically services of VenU2Go. However, a description or label does not eliminate responsibility arising from actual authority, conduct, or applicable law.

2. Definitions and User Roles

Space Owner or Host: A person or business authorized to provide a physical location.

Vendor or Entrepreneur: A person or business reserving space to sell or promote approved products or services.

Event Organizer: The person or business creating and managing an event.

Booking Customer: The purchaser of a reservation, including a Vendor or a customer reserving space for an activity such as a meeting, workshop, celebration, or production.

Provider: The Host or Organizer identified as responsible for delivering the purchased space or opportunity.

Listing: Information published about a space, Vendor Corner, event table, or related service.

Booking Subtotal: The agreed reservation price plus Provider add-ons and cleaning charges, after discounts, excluding taxes, refundable security deposits, separately charged insurance premiums, and separately disclosed payment-processing charges.

A user may have more than one role and must comply with the responsibilities applicable to each role.

3. Eligibility, Registration, and Account Security

Account holders must be at least 18 years old and legally able to enter into a binding agreement.

A person acting for a business or organization represents that they have authority to act for and bind that entity.

Users must:

• Provide accurate and current information.
• Keep account contact details updated.
• Protect passwords and account access.
• Report suspected unauthorized account activity promptly.
• Avoid impersonation, fraudulent documents, and misleading representations.

Users are responsible for activity they authorize through their accounts. Responsibility for unauthorized activity will depend on the circumstances and applicable law.

Minors participating in a booked activity must have appropriate adult supervision and any permissions required for that activity.

4. Identity and Business Verification

VenU2Go may require identity verification from any account role before permitting a booking, listing, approval, or payout.

Verification may require a government-issued identification document, business registration information, evidence connecting the business to its location, authority to act for the business, or other reasonably necessary documentation.

Required documents and deadlines will be communicated through the applicable verification process. Documents must be accurate, current, and submitted through the designated secure channel.

Missing, unverifiable, altered, or materially inconsistent information may result in delayed publication, restricted activity, delayed payouts, or account suspension.

Whenever reasonably practicable, required verification should be completed before a customer incurs a nonrefundable booking obligation. A verification hold does not automatically cause forfeiture of all money paid.

Meaning of Verified Status

A Verified badge means that VenU2Go has reviewed the documentation required by its applicable verification process.

It does not guarantee:

• Safety or suitability.
• Continuing insurance coverage.
• Ownership or landlord permission.
• Compliance with every licensing requirement.
• Event quality or Provider performance.
• Foot traffic, attendance, leads, sales, or profitability.

Personal identity verification and business verification are separate processes.

A listing without a Verified badge has not completed all required business verification. It may remain visible only where platform rules permit, with its status disclosed. Such listings are generally not eligible for VenU2Go’s verified-business promotional program.

Verification does not guarantee advertising, a particular search position, or any booking volume.

5. Listings, House Rules, and Booking Confirmation

Providers must accurately describe their authority, location, availability, pricing, amenities, restrictions, capacity, and included services.

Hosts must obtain any required permission from property owners, landlords, franchises, or other parties. Owning a business or submitting an LLC document does not by itself establish permission to offer the location for every activity.

Customers must review the Listing and disclose material details about their intended use before approval.

A booking is confirmed only after required approval, payment, and confirmation have occurred. A pending request or application is not a confirmed reservation.

The booking confirmation must identify the purchased opportunity, Provider, location, dates, local timezone, access hours, included amenities, applicable charges, cancellation terms, and any deposit or insurance requirements.

Provider Rules

Lawful House Rules, Store Policies, and Organizer requirements disclosed before purchase form part of the booking agreement.

Providers may clarify logistics after purchase but may not impose material new charges, reduce purchased services, or remove refund rights without the customer’s express agreement.

Necessary emergency safety instructions still apply. If those instructions prevent delivery of a purchased service, the applicable refund provisions remain relevant.

6. Classic Space Bookings

A Classic booking reserves only the area, time, and services identified in the confirmation.

The Host sets its Classic reservation prices, availability, and lawful use restrictions.

Exclusive use exists only when expressly stated. Tables, chairs, Wi-Fi, equipment, parking, kitchens, staffing, security, and other amenities are included only as described.

Setup and cleanup must fit within the purchased access period unless additional time is expressly included.

Customers may not assume permission for early entry, overtime, additional attendees, outside catering, decorations, equipment, or restricted areas.

Additional services and overtime charges must be disclosed and accepted before the additional service is provided.

Hosts must supply the promised access and included amenities. A Host may not describe a reservation as private and then conduct incompatible public business in the purchased area without an agreed amendment or appropriate remedy.

7. Vendor Corners

A Vendor Corner provides temporary use of a designated portion of an operating business for approved selling or promotion.

It does not include control of the entire location, access to every visitor, access to customer records, or category exclusivity unless expressly stated.

The Host continues serving its regular customers.

Coordination and Conduct

Before setup, the Vendor must coordinate arrival, placement, approved products, customer interactions, and breakdown with the Host.

Material restrictions must be disclosed before purchase. The Host must provide reasonably usable instructions and a reachable contact.

Vendors must not:

• Interrupt checkout or interfere with the Host’s sales.
• Block entrances, exits, queues, or normal business activity.
• Follow or pressure customers.
• Continue soliciting someone after they decline.
• Enter restricted areas.
• Use excessive sound or unauthorized equipment.
• Imply employment, sponsorship, or endorsement without permission.
• Collect personal information without appropriate permission.

Sampling, demonstrations, photography, food preparation, open flames, and similar activities require permission and applicable approvals.

A Host may require disruptive conduct to stop. Where safe and reasonable, the Vendor should receive an explanation and opportunity to correct the issue. Serious safety concerns, harassment, unlawful activity, or repeated material violations may justify immediate removal.

Refund consequences depend on the evidence, responsibility for the problem, services delivered, and applicable law.

Traffic Estimates and Pricing

VenU2Go determines Vendor Corner pricing using its applicable pricing framework, which currently considers manually entered estimates of hourly business traffic.

Future pricing inputs may include lawful third-party measurements or other data. Listings must not suggest independent measurement when it has not occurred.

Traffic figures are estimates of potential visitation. They do not guarantee unique shoppers, qualified prospects, customer conversations, leads, purchases, or sales.

Weather, personal circumstances, seasonality, roadwork, operating conditions, and other factors may affect actual activity.

A traffic-based reservation purchases the disclosed selling opportunity and time. Lower traffic or disappointing commercial results alone do not create a refund when the purchased opportunity was delivered as described.

This qualification does not excuse knowingly false counts, fraud, or material misrepresentation.

Changes to future prices or traffic data do not automatically reprice confirmed bookings.

Operating Hours

General operating hours may change. Hosts must promptly update availability and notify affected customers.

A confirmed reservation is not automatically cancelled or reduced because ordinary business hours change. Failure to provide the purchased access or selling period may qualify for a full or proportionate refund.

8. Event Vendor Tables

Event Listings must identify the Organizer, location, date, setup and selling times, table or booth details, included equipment, restrictions, and whether application approval is required.

Submitting an application does not establish acceptance.

Where approval is required, the application process must explain whether payment is authorized or charged and state the approval deadline. A rejected application or an application not approved by that deadline receives release of the authorization or refund of collected booking charges.

An unapproved applicant will not be treated as a no-show.

Confirmed Vendors must follow disclosed instructions for parking, check-in, setup, placement, selling, breakdown, conduct, and cleanup.

Organizers must have authority to offer the opportunity and must deliver the purchased services.

Attendance, sales, media exposure, and product-category exclusivity are not guaranteed unless expressly promised in writing.

9. Payments, Fees, and Payouts

There is no standard fee to join VenU2Go or publish an ordinary space Listing.

Platform Fees

Unless a separately authorized written arrangement applies:

• The Provider pays 14% of the earned Booking Subtotal.
• The Booking Customer pays 8% of the Booking Subtotal.

For event tables, the identified Organizer is the Provider.

Applicable fees, taxes, deposits, and the customer’s total must be disclosed before purchase.

Stripe Processing Charges

Payments are processed through Stripe or another expressly disclosed authorized processor.

Applicable Stripe processing charges are separate from VenU2Go’s platform fees. They are accounted for in the transaction settlement and reduce the Provider’s payout where charged to that payout.

Processing charges may vary by transaction amount, payment method, location, account pricing, and processing services.

Provider statements must identify actual deductions. No additional processing charge may be silently added to a customer’s confirmed total. Any customer-paid processing charge must be lawful and disclosed before purchase.

Example: For a $100 Booking Subtotal, the customer pays $108 before taxes, deposits, and separately disclosed charges. The Provider’s amount is $86 before applicable Stripe deductions. VenU2Go’s platform fees total $22.

Collection and Refund Administration

Providers authorize VenU2Go to administer collection and applicable refunds through the supported payment arrangement.

To the extent collected through that authorized arrangement, payment satisfies the customer’s corresponding obligation to the Provider. A Provider may not demand duplicate payment because its payout is delayed.

Refunds, transfer reversals, offsets, and any external account debit must comply with applicable law, authorizations, and processor rules. Users receive an itemized explanation of contested deductions and may submit supporting evidence.

No party may recover twice for the same loss.

Payout Timing

VenU2Go targets initiating release of eligible, undisputed Provider earnings within 24–72 hours after the scheduled booking ends, subject to cleared funds, required verification, and processor availability.

This is a release-initiation target, not a guarantee of bank receipt.

For cancelled bookings with retained Provider earnings, the target is within 72 hours after the originally scheduled booking end once refund allocation is determined.

First payouts, settlement timing, weekends, bank holidays, verification deficiencies, suspected fraud, disputes, reserves, and legal restrictions may extend timing.

VenU2Go will communicate material known delays where lawful and reasonably practicable. Holds will be reviewed, and unrelated undisputed amounts will be released when reasonably practicable.

10. Cancellations, Refunds, Rescheduling, and No-Shows

Cancellation deadlines use the location’s local timezone and elapsed hours before the confirmed start.

A cancellation is measured when the available cancellation control or [email protected] receives the request, not when support responds.

Include the booking ID and identifying account information.

Classic Space Bookings and Event Vendor Tables

A full-refund grace period applies when cancellation is received within 24 hours after confirmation and at least 72 hours remain before the booking starts.

Outside that grace period:

Vendor Corners

No additional post-confirmation grace period applies to Vendor Corners.

Fees and Other Amounts

At a 100% refund tier or qualifying grace period, the corresponding 8% customer service fee is also refunded.

At a 50% tier, the original customer service fee is retained, except amounts attributable to separately returned unused cleaning or fully refundable extras.

At a 0% tier or no-show, reservation charges and the associated customer service fee are retained.

Before use, cleaning charges for cleaning not performed are returned with their corresponding customer service fee. Separately identified food, staffing, or other commitments follow their cancellation terms disclosed before purchase.

Taxes are adjusted as required by law. Security deposits are handled separately. Insurance premium refunds depend on the insurance contract and applicable law.

The Provider earns the retained service amount, less the 14% platform fee on that earned amount and other permitted deductions.

No-Shows and Voluntary Nonuse

A confirmed customer who fails to attend an available booking receives no reservation or customer service fee refund.

Late arrival, early departure, or voluntarily deciding not to use an available opportunity does not create a refund or extend the reservation.

No-show alone does not automatically forfeit a security deposit.

Provider Cancellation and Non-Delivery

If a Provider cancels or entirely fails to supply the purchased service without customer fault, the customer receives a refund of all booking charges collected for that service, including the corresponding customer service fee.

A materially shortened or partially unavailable booking may qualify for a proportionate refund or a greater remedy where required.

Examples include denied access, an unavailable purchased table, double-booking, or material misrepresentation of an essential feature.

Preparation expenses do not eliminate refund obligations for non-delivery. Processor charges that are not returned must not reduce a promised full customer refund.

The customer may voluntarily accept a specific alternative reservation. A different date or materially different location may not be imposed without agreement.

Rescheduling

Rescheduling requires documented agreement. It does not automatically create a new grace period or improve the original refund entitlement.

The revised refund treatment must be disclosed before acceptance. Unless a more generous agreement is documented, the earlier cancellation deadline of the original and replacement bookings applies.

Refund Processing

VenU2Go initiates approved refunds through the original payment route where available and lawful and provides confirmation.

Bank posting time may vary. A fixed date of receipt is not guaranteed.

11. Security Deposits and Damage Claims

Any required deposit must be disclosed before payment, including its amount, whether it is charged or authorized, permitted deductions, and release procedure.

A deposit is not insurance or an automatic cancellation penalty.

Permitted claims may include supported direct costs for damage beyond ordinary wear, missing items, or cleanup beyond the included standard caused by the responsible customer’s party.

Deposits may not be used for preexisting damage, unrelated operating losses, unsupported lost profits, or undisclosed fines.

Both parties should document conditions before and after use.

Hosts must submit damage or additional-cleaning claims within 72 hours after the booking ends, with the booking ID, description, dated evidence, requested amount, and receipts or reasonable estimates.

Late-discovered issues require an explanation and remain subject to applicable law. A late claim does not automatically justify holding a deposit indefinitely.

Customers generally receive seven calendar days to respond, unless a processor or legal deadline requires earlier action with reasonable notice.

VenU2Go will review the evidence, explain its determination, and allow additional evidence within 10 calendar days. Internal review does not eliminate lawful court or card issuer rights.

Where no claim is submitted, VenU2Go targets initiating return or release of a charged deposit within 24 hours after the 72-hour reporting window closes, subject to processor and bank timing.

Authorization holds may expire under card-network rules on a different schedule.

A deposit does not necessarily cap legally recoverable damage, but additional collection requires a lawful basis, appropriate authorization, and supported payment functionality.

Insurance and other recoveries must be accounted for to prevent double recovery.

12. Insurance

Hosts must maintain insurance appropriate to their property, permitted commercial use, and activities.

Vendors, Organizers, and Booking Customers must obtain coverage required by applicable law or the booking’s disclosed insurance conditions.

Users may select an insurance option offered through the platform or use an independent authorized broker or insurer, provided the policy meets the disclosed requirements.

Required policy types, limits, dates, insured parties, and endorsements must be communicated before purchase.

Insurance options and referral providers may change for future bookings. No particular insurer or broker is promised by these Terms.

Actual coverage is determined by the insurer’s policy, exclusions, endorsements, deductibles, and claims process. Liability insurance and event-cancellation insurance are different products.

A certificate of insurance does not itself amend coverage or replace a required endorsement.

VenU2Go’s referral or review of insurance evidence does not guarantee coverage or payment of a claim. Nothing in these Terms promises that VenU2Go’s own insurance covers a user, event, loss, or cyber incident.

Insurance selection does not eliminate any party’s separate legal or contractual responsibilities.

13. Responsibilities, Conduct, and Assumption of Risk

Users must act lawfully, respect others, provide accurate information, and comply with applicable safety, accessibility, occupancy, licensing, and permit requirements.

No harassment, unlawful discrimination, fraud, counterfeit goods, unsafe conduct, or unauthorized access is permitted.

Hosts must disclose known material hazards and provide the promised lawful access. Customers must disclose material activity changes.

Each party is responsible for its own conduct and, to the extent legally applicable, people for whom it is responsible.

Vendors handle their own customer sales, product safety, warranties, returns, licenses, and taxes unless a specific written agreement identifies a VenU2Go service covering them.

Activities may involve risks of injury, illness, property loss, interruption, or disappointing commercial results. Users must assess suitability and take reasonable precautions.

Acceptance of ordinary activity risks does not release another party from liability that applicable law does not permit excluding.

14. Events Beyond Reasonable Control

Performance may be delayed or excused only to the extent directly prevented by an event beyond the affected party’s reasonable control.

Examples include natural disasters, severe weather making performance unsafe, fire, mandatory evacuation, government closure orders, civil disturbance, and widespread interruption of essential utilities or telecommunications.

The affected party must promptly notify VenU2Go and affected booking parties, explain the impact, provide reasonably available evidence, take reasonable steps to reduce harm, and communicate material updates.

Ordinary low attendance, disappointing sales, financial difficulty, a better booking opportunity, preventable scheduling errors, or failure to obtain required permission do not alone qualify.

Unrelated obligations continue. If the booking cannot be delivered as scheduled, the non-delivery and refund provisions apply unless the customer affirmatively accepts a specific alternative.

This provision does not automatically permit retention of payment, excuse a refund already owed, or eliminate responsibility for a party’s own actionable conduct.

15. Incident Reporting and Communications

Hosts and Organizers must promptly report changes materially affecting safety, access, location, operating hours, or delivery of a confirmed booking.

Customers must promptly report material booking problems, incidents, or damage and preserve relevant evidence.

Send reports through the available booking-support channel or to [email protected], including the booking ID, known facts, impact, and proposed next steps.

Seek emergency assistance first where there is imminent danger. Notify the relevant insurer when required.

VenU2Go will communicate material known booking changes and payment delays through available account contact information where lawful and reasonably practicable.

Operational communications are separate from marketing consent. Users must keep their contact information current.

16. Intellectual Property and Brand Permissions

Users retain ownership of content they submit and grant VenU2Go nonexclusive permission to host, display, format, and distribute that content as reasonably necessary to operate and promote the submitted Listing or approved relationship.

Users must have the rights necessary to submit their content.

This permission does not authorize public marketing use of private identity documents, claim evidence, or customer personal information.

Organization membership does not by itself establish permission to display an organization’s logo.

Partner logos, membership badges, sponsorship statements, and endorsements must accurately reflect authorized relationships.

Use of VenU2Go’s logo, co-branding, or claims of official sponsorship requires prior written approval identifying the permitted purpose, artwork, placement, channels, and duration.

17. Copyright and Trademark Complaints

VenU2Go respects intellectual property rights and expects users to do the same.

Send complaints to [email protected] with:

1. The rights holder’s name and the sender’s authority to act.
2. Identification of the protected work or mark.
3. The specific Listing, content, or URL being challenged.
4. An explanation of the alleged unauthorized use.
5. Contact information for follow-up.
6. Supporting documentation.

For copyright notices, also include a physical or electronic signature, a good-faith statement that the use is not authorized by the owner, its agent, or law, and a statement that the notice is accurate and that the sender is authorized to act, made under penalty of perjury.

VenU2Go may request clarification, restrict disputed content, notify the submitting user, and take appropriate action consistent with applicable law.

Users may report mistaken removal or provide evidence of authorization. VenU2Go may terminate repeat infringers in appropriate circumstances.

This section establishes a reporting process and does not represent that an email address alone satisfies every requirement for a statutory copyright safe harbor.

18. Indemnification and Defense

To the extent permitted by applicable law, each user agrees to indemnify, defend, and hold harmless VenU2Go LLC and its officers, employees, and authorized representatives against third-party claims, liabilities, damages, judgments, and reasonable legal expenses to the extent caused by that user’s:

• Negligence or willful misconduct.
• Material breach of these Terms.
• Unlawful conduct.
• Intellectual property infringement or privacy violation.
• Material misrepresentation.
• Failure to obtain required permissions.
• Conduct of people for whom the user is legally responsible.

This includes qualifying claims arising from that user’s premises, event operations, products, services, or unauthorized brand use.

This obligation does not shift losses caused by VenU2Go’s own negligence or willful misconduct or obligations that applicable law prohibits transferring.

The party seeking protection must provide reasonably prompt written notice and relevant documents. Delay reduces another party’s obligations only to the extent it materially harms the defense.

Users must preserve evidence and reasonably cooperate. Defense counsel must be reasonably acceptable to affected parties.

No settlement may admit another party’s fault, impose nonmonetary obligations, or fail to provide an appropriate release without that party’s written consent.

This section concerns third-party claims. It does not make users responsible for unrelated losses or replace insurance, refunds, or direct booking remedies.

19. Disclaimers and Limitations of Liability

VenU2Go does not guarantee traffic, attendance, customer engagement, leads, sales, profits, or another user’s performance.

To the extent permitted by law, VenU2Go disclaims warranties of uninterrupted or error-free platform availability and fitness for a particular commercial outcome.

VenU2Go will not be responsible for speculative lost sales or anticipated profits, or indirect, incidental, special, or consequential losses arising from platform use or third-party services, to the extent permitted by law.

These qualifications do not eliminate:

• Required refunds.
• Proper return of deposits.
• Payment of undisputed earnings.
• Express obligations VenU2Go undertakes.
• Applicable statutory warranties.
• Liability for fraud, gross negligence, willful misconduct, or other liability that cannot lawfully be excluded.

Nothing prevents a claim for an available legal remedy for VenU2Go’s own actionable conduct.

These Terms do not impose a fixed monetary cap on direct liability.

20. Account Restrictions and Termination

VenU2Go may restrict a Listing or account to investigate suspected fraud, incomplete verification, unsafe activity, infringement, or a material policy breach.

VenU2Go will communicate the restriction and a review route where lawful and practicable.

Repeated Provider cancellations or failure to deliver confirmed bookings may result in reduced visibility, restrictions, suspension, or termination.

Restriction or termination does not automatically forfeit money or extinguish valid claims.

Payment, refund, evidence, intellectual property, indemnification, and dispute obligations survive termination to the extent necessary to resolve existing transactions and claims.

21. Privacy and Personal Information

Personal information is handled under the applicable VenU2Go Privacy Notice and relevant verification and payment-provider notices.

Identity documents must be submitted through the designated secure process and must not be posted publicly.

A booking does not authorize unrestricted disclosure of identification documents, customer lists, or private business records.

Hosts and Organizers may use booking information for legitimate booking-related purposes. Separate authorization is required for unrelated marketing where applicable.

Privacy requests may be sent to [email protected], subject to appropriate identity checks and lawful retention exceptions.

These Terms do not replace a complete Privacy Notice describing actual collection, use, sharing, retention, safeguards, and applicable privacy rights.

22. Governing Law and Disputes

Georgia law governs these Terms to the extent permitted, without displacing mandatory federal law, applicable consumer protections, or laws governing the location and activity.

Before initiating an ordinary dispute with VenU2Go, send a written description and requested remedy to [email protected] and allow 30 days for a good-faith attempt at resolution.

This does not require missing a legal deadline or prevent urgent relief, legally required reporting, or exercise of card issuer rights.

Subject to mandatory venue requirements and applicable small-claims rights, disputes with VenU2Go must be brought in courts of competent jurisdiction in Fulton County, Georgia.

These Terms do not require arbitration or impose a class-action waiver.

23. Policy Updates and General Terms

Mandatory law prevails over conflicting contract language.

Subject to mandatory law and applicable state addenda:

• Booking Policies govern offering-specific issues.
• Payments, Cancellations & Refunds governs payment issues.
• Deposits, Damage & Insurance governs deposits and claims.
• Privacy & Verification governs verification requirements, with the Privacy Notice governing personal-information practices.
• Partners & Brand Permissions governs authorized brand use.
• These Terms govern general platform issues.

Where another platform policy conflicts with the express cancellation, fee, or refund provisions in these Terms, these Terms control unless a lawful, specific exception was expressly disclosed and accepted for that booking.

Provider rules supplement platform policies but cannot reduce platform minimum protections.

Changes apply prospectively with appropriate notice and acceptance. New fees or reduced refund rights will not be applied retroactively to confirmed bookings without a lawful, documented agreement.

The accepted Terms, applicable policies, booking confirmation, and lawful disclosed Provider rules form the agreement for the relevant service.

No user may bind VenU2Go to obligations without authorization. Using the platform does not by itself create employment, a partnership, or a joint venture.

If a provision is unenforceable, it will be severed only to the extent lawful, and the remaining provisions will continue where legally permitted.

Failure to enforce a provision on one occasion does not automatically waive it for the future.

24. Contact Information

VenU2Go LLC
Website: https://venu2go.com
Email: [email protected]

Use this email for booking support, cancellations, refund requests, verification, privacy requests, incident reports, intellectual property complaints, and brand approvals.

Include the booking ID or relevant Listing link when applicable.

This contact method does not replace legally prescribed service of legal process or disclosures required by applicable law.